ARK / SUPPORT

How can we help?

Questions about Arkitect, the browser demo or the ARK waitlist? Contact us directly.

ARK is based in Los Angeles. Our reference time zone is Pacific Time.

Before you contact us

For a product issue, include your operating system, Premiere Pro version, Arkitect version and a short description of what happened. If a purchase is involved, include the order number and checkout email.

Please do not send passwords, payment-card details, API keys or confidential footage. We will ask for a small, sanitized example if it is needed.

Downloads and installation

Public downloads are not available yet. A release-specific installation guide and verified system requirements will accompany the installer when Arkitect launches.

Billing and cancellation

Public sales have not opened. When they do, the checkout and receipt will identify the payment provider and the way to manage your purchase. You can always contact ARK here for help.

Waitlist emails

Confirm your signup using the message sent to your inbox. ARK launch messages use hello@createwithark.com. Use the unsubscribe link in our marketing emails to leave the list.